Billing and AR follow-up for physical therapy practices
Physical therapy claims depend on minutes, visit limits and paperwork. Small mistakes repeat across many visits.
Where physical therapy claims commonly go wrong
Where physical therapy claims commonly run into trouble:
- Timed treatment codes that must match the minutes recorded, with payer rules on how time is counted.
- Therapy-specific modifiers, and annual thresholds for some programs that change from year to year.
- Visit limits and authorizations that differ between plans.
- Plan-of-care certification and recertification records that payers may ask for.
- Patient copays and balances that are small but frequent.
How we help
- We follow up on denials caused by visit limits, missing authorizations and documentation requests.
- We check eligibility and visit limits before treatment starts, so surprises come earlier.
- We help keep patient statements clear and balances followed up.
- We report denial reasons by payer so your team can fix the front-end steps.
We start with a baseline audit of your unpaid claims by age, payer and denial reason. See how we work for the steps.
What we need to start
A report of open claims, your main payers and any plans with strict visit limits. We sign a Business Associate Agreement before any patient information is shared.
Frequently asked questions
Can you help with visit limit denials?
Yes. We check the plan details, confirm what the payer needs and appeal where the facts support it.
Do you handle patient balances?
Patient billing is part of our service list. We agree on how statements and calls are handled before starting.
Do you guarantee collections?
No. We never promise a specific collection amount, because payers, documentation and timing affect every claim. We promise the work, the tracking and a clear weekly report.
Is our patient information safe?
A signed Business Associate Agreement, NDA and service agreement come before any patient information is shared. Our team uses company systems only, with role-based access and HIPAA training.
Arovia RCM does not guarantee collection outcomes. Please do not send patient information through the website or by email before agreements are signed.
Keep reading.
Tell us what you need. We will book the call.
Thirty to forty-five minutes. No preparation needed.