Billing and AR follow-up for behavioral health practices
Behavioral health billing relies on accurate time records, telehealth rules and clean provider enrollment.
Where behavioral health claims commonly go wrong
Common challenges in behavioral health billing:
- Time-based therapy codes that must match the session length documented in the note.
- Telehealth claims, where place-of-service and modifier rules differ between payers.
- Providers who are not yet enrolled with a plan, which leads to denials or delayed payment.
- Approvals and ongoing reviews for higher levels of care.
- Separate behavioral health networks that need their own follow-up.
How we help
- We follow up on unpaid and denied therapy and telehealth claims and send the records payers ask for.
- We support provider credentialing and enrollment, so new clinicians can be paid sooner.
- We track approvals and reviews until the payer responds.
- You receive a weekly report with the four numbers that matter.
We start with a baseline audit of your unpaid claims by age, payer and denial reason. See how we work for the steps.
What we need to start
A list of open claims, your payers, the provider types you bill under and your telehealth mix. We sign a Business Associate Agreement before any patient information is shared.
Frequently asked questions
Can you help new clinicians get enrolled with insurers?
Yes. Credentialing and enrollment is one of our services, including CAQH profile upkeep.
Do you handle telehealth claim denials?
Yes. We find out what the payer requires, correct the claim where possible and report repeat causes.
Do you guarantee collections?
No. We never promise a specific collection amount, because payers, documentation and timing affect every claim. We promise the work, the tracking and a clear weekly report.
Is our patient information safe?
A signed Business Associate Agreement, NDA and service agreement come before any patient information is shared. Our team uses company systems only, with role-based access and HIPAA training.
Arovia RCM does not guarantee collection outcomes. Please do not send patient information through the website or by email before agreements are signed.
Keep reading.
Tell us what you need. We will book the call.
Thirty to forty-five minutes. No preparation needed.